CRM and After-Sales Solutions

CRM and after-sales platform dedicated to the efficient management of customer support tickets for ECPS products, as well as to the simplification of claims processing.

This solution centralizes the customer database while integrating with the Gold system for real-time access to ECPS product and supplier information. Integration with the point-of-sale (POS) system enables customer interactions and transactions to be synchronized, ensuring a smooth and consistent experience.

The platform also offers advanced customer analysis tools for qualification, targeted management of marketing campaigns, and detailed reporting. Its analytics module provides valuable performance indicators and statistical data, contributing to the continuous improvement of service quality, increased customer satisfaction and informed strategic decision-making.